Course Preview
- Duration
- 1h 46m
- Difficulty
- Advanced
- Instructor
- Rohit Pardasani
- Videos
- 4
- CPE Credits
- 2
- Published
- Jan 29, 2020
- Updated
- Jan 23, 2023
Cisco Unified Contact Center Express (UCCX)
This course provides a complete understanding of Cisco Unified Contact Center Express, covering concepts from basic to advanced levels. Learners explore UCCX fundamentals, integration between CUCM and UCCX, and one-button login with Finesse setup. The course helps explain how UCCX supports contact center operations, agent workflows, and call handling in Cisco voice and telephony environments. It is useful for CCIE Collaboration v3 Lab candidates, voice engineers, telephony professionals, and anyone who wants to strengthen their practical knowledge of UCCX.
Instructor
Rohit Pardasani
Course Instructor
Senior Architect and Chief Instructor, Rohit has been in the networking industry for more than 19 years, with a focus on Cisco networking for the past 17 years. Rohit not only brings his years of teaching experience to the classroom, but also years of real-world enterprise and service provider experience. Rohit has assisted hundreds of engineers in obtaining their CCIE certification, and has been conducting CCIE RS, CCIE SEC, CCIE SP and CCIE Collaboration for Cisco Systems worldwide. Rohit currently holds 5xCCIE’s (Routing Switching, Service Provider, Security, Voice and Collaboration). When not teaching or developing new products, Rohit consults with large ISPs and enterprise customers in India and UK. Rohit is currently pursuing his CCIE Data Center certification. You may contact Rohit at rpardasani@.com.
What Is Included
Skill Coverage
Course Curriculum
Course Agenda & Contents
1 video
UCCX Setup
3 videos