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Duration: 8h 27m
Difficulty: Novice
Instructor: Keith Bogart
Videos: 19
Quizzes: 17
Labs: 2
CPE Credits: 11
Published: Apr 07, 2025
Updated: Apr 07, 2025

Networking CourseCompTIA

Troubleshooting Networks: A Beginner’s Guide to Problem Solving

Troubleshooting Networks: A Beginner Guide to Problem Solving introduces new networking learners to the structured approach needed to diagnose and resolve common network issues. The course supports CompTIA Network+ preparation by explaining troubleshooting methodology, Ethernet behavior, IP addressing symptoms, connectivity checks, name resolution problems, and tool-based investigation. Learners practice moving from broad symptoms to likely root causes by using clear steps, logical questioning, and evidence-based validation. The course helps them understand how to test assumptions, confirm fixes, and avoid random troubleshooting that can waste time or create new issues. By building calm, repeatable problem-solving habits, this course prepares learners for real-world troubleshooting tasks in help desk, junior administrator, and early network support roles.

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Instructor

Keith Bogart

Course Instructor

Keith started his networking career as customer service representative at Cisco Systems in 1996. His desire to learn more soon led him to a position as a Cisco Technical Assistance Center (TAC) engineer on the “Dial-Access” team, and within six months he had obtained his Dial-ISP CCIE. He later became a network consulting engineer and obtained his CCNA certification while teaching the technologies to Cisco employees during his lunch breaks. Keith was the first instructor on Cisco’s TAC Training team, where he taught a wide range of internetworking topics and later developed and taught other courses such as routing protocols, LAN switching, MPLS, 802.1x, and CCNA. After almost 17 years with Cisco, Keith joined a small startup and focused on 802.11 Wi-Fi technologies, during which time he obtained his CWNA certification. He is now very happy to be working as an instructor for Routing & Switching. Keith lives in Raleigh, North Carolina, with his wife, son, and daughter. When he is not teaching Bootcamps, Keith can be found at home with his family, reading, or working in the yard.

CCIE #4923

What Is Included

19 videos17 quizzes2 labs6 group4.50 / 5 rating11 CPE credits

Skill Coverage

IP Addressing and SubnettingIP Addressing and Subnetting → IP Address Management and AssignmentIP Addressing and Subnetting → IPv4 Addressing and PlanningNetwork Device AdministrationNetwork Device Administration → Cisco IOS and Platform AdministrationNetwork Device Administration → Physical Cabling, Hardware, and Layer 1 TechnologiesNetwork Monitoring and TroubleshootingNetwork Monitoring and Troubleshooting → Application and Protocol TroubleshootingNetwork Monitoring and Troubleshooting → Network Diagnostics and TroubleshootingNetwork SecurityNetwork Security → Access Control and Policy EnforcementNetwork Security → Network Authentication and IdentityNetworkingRouting Protocols and ConfigurationRouting Protocols and Configuration → Interior Gateway Protocol ConfigurationSwitching and Layer 2 TechnologiesSwitching and Layer 2 Technologies → Link Aggregation and TrunkingSwitching and Layer 2 Technologies → Switch Configuration and ManagementWireless NetworkingWireless Networking → Wireless Infrastructure Configuration

Course Curriculum

Troubleshooting Networks: A Beginner’s Guide to Problem Solving

6 groups

19 video lessons17 knowledge checks2 hands-on labs