It is especially important to us that you are satisfied with your purchase. In the unfortunate event that you are unsatisfied, you may be eligible for a refund subject to the conditions noted below.
- Your purchase was made no more than 24 hours prior to your refund request.
You have NOT:
- Attempted any portion of a test or exam
- Requested or been issued a certificate of completion
- Started the course
(You do have an option to select another course if you satisfy the above criteria 2)
If you meet all of these criteria, you must submit your refund request in writing via e-mail to firstname.lastname@example.org within 24 hours of your course purchase along with a receipt evidencing your proof of purchase and an explanation for why you are requesting a refund.
Further, no refund will be issued for:
- Failure to pass assessment requirements within the allotted attempts (per course guidelines)
- Failure to pass identity validation requirements
- Course expirations (per course guidelines)
Requested refunds that are approved may take up to 15-20 business days to reflect in your account. Refunds will only be issued to the same payment method used during the initial purchase.
Please email our support team email@example.com for assistance with technical troubleshooting or any other issues or concerns you may have.
Terms of Service
This is an Agreement (“Agreement”) between eInnotech Consulting LLC (training division SecuRetain) and the individual who is viewing this online agreement (“End User”).
How much time do I have to finish the courses?
Your courses are available for a month from the date of purchase.
Is it safe to give you my credit card information online?